Remote IT Support
When you have an IT support contract with Computerware Plus, we’ll set up remote monitoring of your IT systems. That means that we’ll often know if there’s a problem with your IT systems before you do. In fact, we can probably head off the problem or fix issues remotely without you even being aware that anything was going on!
As part of our comprehensive IT support, we can set up self-healing services for common IT problems – saving you precious money!
Remote IT Monitoring Software
Our remote monitoring service is enabled by unobtrusive software that runs on your systems to monitor the performance and vital signs of every single device on your network. We set up acceptable parameters in the program.
Whenever the performance of your systems fall outside acceptable limits, your IT support immediately kicks into action. We receive a warning on our systems that there is an issue that may need our attention. We investigate and, if there is something wrong or a cause for concern, we can start working to resolve the issue.
Often this will simply mean effecting the necessary fixes remotely from our offices. If needed, we will come to your premises to make sure your workflow is not unduly impeded by IT problems.
With IT support from Computerware Plus, you can rely on your IT systems to deliver the business support you expect.